10th Birthday Sale 2024 Returns Policy

We’re happy to assist if you're not completely satisfied with your purchase. We offer a 30-day return window on participating products from the initial delivery date (including pre-order items). Please note that we do not cover shipping cost of any return/s associated with a refund and/or exchange on participating sale items (includes 20% & 30% off).

We will cover the initial (one (1) only) return shipping cost for your first exchange on participating full-priced items - any additional exchanges, returns or credits associated with that order will be at the buyer’s expense.

Please Note:

10th Birthday Sale Items (60% off products) are final sale, with no return, credit or exchange options available.

If your product was purchased through one of our retailers, please contact them directly for assistance.

 

10th Birthday Sale Items (20% & 30% off products only)

To be eligible for an exchange (only), items must be:

  • Unused and in the same condition as received, with original packaging and all tags must be attached.
  • Returned within 30 days of the original delivery date

We only offer exchanges if the product meets these requirements. To start a return, please complete our Return Form.

All returns on participating sale items are at your expense. We do not cover shipping costs for any return of any participating sale item. Refunds, exchange or store credits are not available for sale items.

Processing may take up to 7 business days once your order reaches our warehouse.

 

10th Birthday Sale Items (60% off products)

These items are final sale, with no return, credit or exchange options available.

 

Full-Priced Items

To be eligible for a return, items must be:

  • Unused and in the same condition as received, with original packaging and all tags attached; and
  • Returned within 30 days of the original delivery date
  • We offer refunds, exchanges, and store credits (store credit with an additional 10% added to the total value of the returned products with a max credit value of up to $40.00) if the product meets these requirements.

To initiate a return, please complete our Return Form.

 

Shipping for Returns

 Australian Customers
We will cover the initial shipping fee for your exchange on participating full-priced item only. All shipping fees associated with any additional exchanges and/or credits for that order will be at the customer’s expense. 

International Customers
If you are returning an order from outside Australia, you will be responsible for all shipping costs associated with your return.

Please allow up to seven (7) business days for processing once your order reaches our warehouse.

 

Gift with Purchase Items

For change-of-mind returns, all “Gift with Purchase” items must be returned in their original condition along with the original purchase returned. Failing to return your “Gift with Purchase” will incur a processing fee being the RRP of the gift.

 

Faulty Items

We take pride in our exceptional quality. However, if you receive an item you believe to be faulty, please email our Customer Care Team at customercare@eadielifestyle.com.au

Faulty products:

  • Can be exchanged or refunded upon inspection – you may be asked to provide photo ID, images and or videos of the faulty product.
  • Must be inspected to clearly identify the fault before a resolution is provided

If your return is approved, we will process a refund via your original payment method.

Please allow up to seven (7) business days for processing once your order reaches our warehouse.

 

Three-Year Product Guarantee 

We proudly stand by the quality of our products and offer a three (3) year product guarantee on home products against any faults resulting from everyday domestic use only. Simply complete the product guarantee form to register your product/s.

 

Contact Us
For any questions about returns, contact us via email at customercare@eadielifestyle.com.au, message us via our online chat, or call +61 488 084 403 during business hours.